Get in Touch
Interested in our services or have any questions? Get in touch with our team at Serenity Heaven for detailed information.
FAQ's
If you have any other questions or need more information, feel free to reach out directly.
What should I expect during my first visit?
Your first visit begins with a short consultation to understand your needs and preferences. Whether you're here for relaxation or targeted relief, our team will guide you through the process to ensure a comfortable and personalized experience.
Do I need to make a reservation in advance?
Yes, we highly recommend booking your appointment in advance to ensure availability, especially for weekends or preferred therapists.
What should I wear to my spa appointment?
Comfort is key. Robes, towels, and slippers are provided for spa services. For massages and body treatments, you may undress to your comfort level—your privacy will be fully respected throughout the service.
Are your products natural and safe for sensitive skin?
Absolutely. We use premium-quality, natural, and skin-safe products that are gentle, effective, and suitable for sensitive skin types.
Can I request a specific therapist?
Yes! If you have a preferred therapist, you can request them while booking your appointment. We’ll do our best to accommodate your request based on availability.
What is your cancellation policy?
We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations may be subject to a fee.
Do you offer services for pregnant clients?
Yes, we offer specialized prenatal massages and gentle skincare treatments designed specifically for expecting mothers. Please consult your doctor before booking any service.
Is gratuity included in the service price?
Gratuity is not included in the service price. Tipping is optional but always appreciated by our therapists for excellent service.
